Privacy Notice
Introduction
This Privacy Notice explains how Mission Remission (“we,” “us,” or “our”) collects, uses, and protects your personal information. We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
Data protection law aims to make sure that personal data is gathered, stored and used responsibly and transparently. It gives people ownership of information about themselves.
The relevant law in the UK is the Data Protection Act 2018. It was updated in 2019 with the Data Protection, Privacy and Electronic Communications (EU Exit) Regulations. The law and regulations align law in the UK closely to GDPR, the primary European regulation on data protection.
Who we are
Mission Remission is a registered charity in England and Wales (registration number 1186956) and our registered address is 82 Tanner Street, London, SE1 3GN. We are the data controller for the personal information we collect and process.
What information we collect
We may collect the following types of personal information:
* Identity Information: Your name, title, date of birth, gender.
* Contact Information: Your postal address, email address, telephone number.
* Financial Information: Your bank account details (if you make donations by direct debit), payment card details (if you make donations online or over the phone), donation history.
* Gift Aid Information: Information relating to your Gift Aid declarations, including your address and confirmation of your tax status.
* Communication Preferences: Your preferences for receiving communications from us.
* Demographic Information: Information such as your age range, location, and interests (if you choose to provide it).
* Website Usage Data: Information about how you use our website, including your IP address, browser type, and pages visited. We may use cookies for this purpose (please see our seprate cookie policy)
* Special Category Data: We may collect sensitive personal information, such as information about your health, if you are accessing our services. We will only do this with your explicit consent and will only use it for the purposes for which you provided it.
* Supporter Information: Information about your involvement with our charity, such as events you have attended, volunteering activities, and donations you have made.
How we collect your information
We collect your information in several ways, including:
* Directly from you: When you make a donation, sign up for an event, volunteer with us, subscribe to our newsletter, or contact us.
* From third parties: We may receive information about you from third-party fundraising platforms (e.g., JustGiving, Paypal Giving) if you donate to us through them. We will only do this if you have given them permission to share your information with us.
* From publicly available sources: We may collect information from publicly available sources, such Companies House or the Charity Commission, to ensure our records are accurate and up-to-date.
How we use your information
We use your information for the following purposes:
* Processing donations and Gift Aid claims: To administer your donations and claim Gift Aid.
* Communicating with you: To provide you with information about our work, events, fundraising campaigns, and volunteering opportunities, based on your communication preferences.
* Providing services: To provide you with the services you have requested.
* Managing our volunteers: To manage and coordinate our volunteer activities.
* Improving our website and services: To analyse how our website is used and to improve our services.
* Complying with legal obligations: To comply with our legal obligations, such as those relating to financial reporting and data protection.
* Research and analysis: To conduct research and analysis to better understand our supporters and improve our fundraising strategies.
Sharing your information
We will not sell your personal information to third parties. We may share your information with:
* Service providers: We may share your information with third-party service providers who provide services to us, such as IT support, payment processing, and direct mail fulfilment. We ensure that these providers comply with data protection laws and only process your information on our instructions.
* Regulatory bodies: We may disclose your information to regulatory bodies, such as the Charity Commission, if required by law.
* Law enforcement agencies: We may disclose your information to law enforcement agencies if required by law or to protect our legal rights.
Keeping your information secure
We take the security of your information seriously and have implemented appropriate technical and organisational measures to protect it from unauthorised access, use, or disclosure. We store data securely using Google and Microsoft cloud systems, which comply with data protection regulations and have robust security measures in place.
Your rights
You have the following rights regarding your personal information:
* Right to access: You have the right to request access to the information we hold about you.
* Right to rectification: You have the right to request that we correct any inaccurate or incomplete information we hold about you.
* Right to erasure: You have the right to request that we delete your information in certain circumstances.
* Right to restriction of processing: You have the right to request that we restrict the processing of your information in certain circumstances.
* Right to data portability: You have the right to receive your information in a structured, commonly used, and machine-readable format.
* Right to object: You have the right to object to the processing of your information in certain circumstances.
* Right to withdraw consent: If we are processing your information based on your consent, you have the right to withdraw your consent at any time.
How to contact us
If you have any questions about this Privacy Notice or our processing of your personal information, please contact us in writing at: Mission Remission, 82 Tanner Street, London, SE1 3GN or email hello@mission-remission.org.uk
Changes to this Privacy Notice
We may update this Privacy Notice from time to time. Any changes will be posted on our website.
Complaints
You have the right to make a complaint to the Information Commissioner’s Office (ICO) if you are unhappy with how we have processed your personal information.
Policy Updates
This policy will be reviewed and updated regularly in conjunction with Mission Remissions Data Protection Policy.